Friday, 23 November 2018

How to get your employees glued up on the Digital Transformation

Digital Transformation allows your organization to adapt to a competing business environment and meet sustainable growth goals. 

We can change our technologies, our infrastructure, and our processes. But without addressing the human element, lasting change will not happen. If employees don't keep up, they will be left behind and the chances are that your digital transformation will fail.

Digital Transformation is far more than just providing digital gadgets & smartphones to employees. It requires a change in culture at an organization, at all levels from the CEO down to the lowest hierarchy.

Ultimately digital technologies are used by people, and success is directly dependent on how your employees are using that technology properly and harnessing its full potential.

Many employees are skeptical about the benefits of digital technologies, believing them to be a threat to jobs. In many instances, Robotics and artificial intelligence are perceived as being replacements for them. Such fears can easily translate into a lack of engagement with new technologies.

They need to feel safe in their roles, and to understand that digital transformation is intended to enhance their work life, rather than any threats.

Here are some of the ways to get your employees glued up on digital transformation:

Create a Dialogue & encourage open communication
Digital initiatives should start with evangelizing what, why & how of digital. Emphasize this information to get them on board right from the beginning.
Leaders should actively ask employees what they’d like to see in terms of digital improvements.

Establish an open door policy and proactive messaging from the executive team.


Address the concerns upfront

It’s important to anticipate as many questions as possible and have answers ready for them. With all the talk around digital, it is natural for them to wonder:
  • Is my job safe in this age of digital & automation?
  • How is this going to impact me and my co-workers?
  • What if I don’t have the skills to perform?

Invest in Upskilling

It is critical to implement a thorough training program for employees, to learn about the new products & technologies that improve the end customer experience. Like customer journey mapping, it will be a good idea to create employee journey mapping, their day in office and address the pain areas.


Allow Fail fast & experimentation

Allow them to fail fast which does not affect their performance reviews. Employees can then freely experiment without fearing the consequences of mistakes. 


Empower Employees

If your employees have everything they need to do their work as best they can, they will feel valuable. Employees should be allowed to take some decisions in the best interest of customers and organizations. Employees can work remotely, use their own devices, and utilize digital tools to interact impactfully with consumers and each other. Make sure each employee knows how her work contributes to the overall success of the project.

        

Improve Employee Involvement

More often, the digital immigrants will struggle with the latest digital transformations technologies but their insight and experience are invaluable for young employees and organization. 

Address the questions like which tasks are taking too much of their energy?  What information would they want access to while serving customers? How do they think digital technology could make their jobs easier?


Celebrate even the small success

Celebrate each and every small success to make it visible at all levels to increase the morale of the team and show the value to other employees.

 

Ensure you have your people on board for this digital transformation journey, else you won't make it far!!

Saturday, 6 October 2018

Interview with Sandeep Raut, Founder & CEO - Going Digital

Sandeep Raut – Founder & CEO – Going Digital

published by Onalytica

Key Topics: Digital Transformation, Analytics
Location: Mumbai, India
Bio: Sandeep is Digital Transformation, Analytics, Big data, IoT & Mobility evangelist with over 30 years of experience in IT Consulting and delivery

HOW DID YOU GET TO BECOME AN EXPERT IN DIGITAL TRANSFORMATION

I had started writing my own blog simplified analytics since 2011.  I read a lot about the digital transformation from various blogs and tweets to keep me updated. I have conducted several customer workshops on digital transformation maturity assessment, customer journey mapping & digital roadmap development.
Various publications like IDG, Onalytica, Thinkers360, Enterprise Management 360 have recognized me top 10 influencers and the thought leader in digital transformation.

WHAT AREAS OF DIGITAL TRANSFORMATION ARE YOU MOST PASSIONATE ABOUT?

Digital Transformation vision setting, Maturity assessment, customer journey mapping & multi-year multi-wave digital roadmap development.

WHICH DIGITAL TRANSFORMATION INFLUENCERS INFLUENCE YOU?

OUTSIDE OF DIGITAL TRANSFORMATION WHO ELSE INFLUENCES YOU?

Data Science – Kirk D BorneKDnuggets
IoT – Evan Kirstel

HOW WOULD YOU DESCRIBE YOUR OFFLINE INFLUENCE

I have been a keynote speaker at various events including India Big data analytics summit and various B schools in Mumbai.

WHAT ARE GOING TO BE THE KEY DEVELOPMENTS IN THE INDUSTRY IN THE NEXT 12 MONTHS?

The artificial intelligence-based digital transformation will be key. Everything we do will have some aspect of AI.

IF A BRAND WANTED TO WORK WITH YOU, WHAT ACTIVITIES WOULD YOU BE MOST INTERESTED IN COLLABORATING ON?

Whitepapers, webinars, speaking.

WHAT WOULD BE THE BEST WAY FOR A BRAND TO CONTACT YOU?

email rautsan@gmail.com or call my mobile +91-9820037894

Sunday, 30 September 2018

Ask the Expert: What are the most important elements to consider when undertaking a digital transformation?

CEO and founder of Going Digital Sandeep Raut tackles the obstacles and essentials companies must keep in mind with regard to digital transformation to Enterprise Management 360
Ask the Expert: What are the most important elements to consider when undertaking a digital transformation?
Gone are the days, when companies used to decide strategy and then execute it for the next five years as planned. 
Today company’s life on S&P 500 is just 15 years and it is further going down. Digital businesses like Uber, Airbnb did not exist before 2008 but now they are multi-billion-dollar poster children for digital disruption.
Many organizations today have realized that digital transformation is essential for their survival & success. But many of them forget that the focus of a digital transformation is not digitization or even technology, it is “THE CUSTOMER”.
Here are various aspects every business needs to consider when undertaking a digital transformation:
  • Set a clear vision: Oftentimes, companies that are successful have painted a clear picture of what they want or need to be, when they digitally “grow up.” Vision is in line with the company’s business & growth strategy.
  • Culture is a key determinant: We can change our technologies, our infrastructure, and our processes. But without addressing the human element, lasting change will not happen. Culture is the operating system of the organization. It is like air, it is there but you can’t see it.
  • Leadership support: Most of the companies C-Suite is over 50 now and are digital immigrants. They have slowly adapted to web surfing, emailing, texting and the instant world of social media. Hence it is difficult for them to drive the digital transformation. They need to set the tone by collaborating with managers on designing an organization-wide digital strategy while encouraging ongoing innovation. A dedicated Chief Digital Officer is one way to go.
  • Be customer obsessed:  With technology and customer habits changing so quickly, developing a deep and detailed view of customer behavior across all the channels is the foundation of digital success. Walk-in customer’s shoes, to identify instances where things could go wrong and address them quickly.
  • Inter-Department collaboration: It is essential that all departments work together to bridge gaps, break down data silos, and make important connections. Absolute over communication within employees is a critical aspect to be covered. Ensure that all the customer touch points communicate with each other to have a single version of customer truth.
  • Fail fast & Succeed faster – with the digital era, failure is accepted & it is seen as part and parcel of a successful digital business. Failure must be fast, and the lessons of failure learned should be even faster. It allows businesses to take a shotgun approach to digital transformation.
  • Lastly, remember Digital is a long-term commitment. Don’t cut the investments & pull back employees on billable roles in just one quarter saying it’s not working. This is the mistake most of the companies are doing. Nurture the efforts like a newborn baby as she takes over a year to walk on its own. Have the patience to see the results.

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